Accessibility Statement

At The Waymarker, we are fully committed to operating an accessible food & drink venue. Our statement aims to accurately describe the facilities and services we offer to all our diners.

Bookings

Reservations can be made by social media, email, telephone or in person. Should the booking be for significant guest numbers we try to ascertain whether the meal is for a special celebration, so we can provide additional table decoration. Any concerns about how less mobile guests can access our building can be mentioned at the time of booking and we will do everything we can to ensure your visit is as enjoyable as possible.

Arrival – Car Parking

For full details of how to reach us please see the “Find Us” section on our website. For ‘sat nav’ users please enter our farm postcode which is TR11 5PW. The nearest railway station is Penryn which is approximately 8 miles away. Due to our rural location bus services are very limited with the nearest bus service being to Constantine village 3/4miles away which would require completing the journey by foot along narrow lanes. Falmouth & Penryn radio taxis provide a service for both manual and electric wheelchair users. Taxis can be booked in advance on 01326 315194.

Specialist equipment can be hired locally, we suggest contacting www.cornwallmobilitycentre.co.uk or 01872 254920 for details.

Free parking is available surrounding our venue on a gravelled surface. Should it be easier it is possible to drop off and collect guests at the edge of our decking should anyone prefer not to travel over the gravel surface. The front door is a double opening patio door which opens inwards and has a clear width of 120cm and a small step of 6.5cm.  Guide dogs and Hearing dogs are welcome.

Restaurant Interior & Exterior

Our exterior frontage overlooking the nature has a wooden decking surface with picnic benches. There are foldable wooden seats and separate tables also to dine at if mobility range is reduced or if a wheelchair needs to be pulled alongside. Part of our decking is covered by pagoda marquee where comfortable sofas and dining table & chairs can be used.

Inside our restaurant the wooden floor is wheel chair friendly and height adjustable tables can be arranged to accommodate wheel chairs, pushchairs or walking aids. It is possible to move throughout the entire restaurant without the need to negotiate any steps. There is adequate space between tables to allow a wheelchair to be placed at any table. The clear height under the tables ranges from 67cm.

The Waymarker is lit well by natural daylight but when cloudy or in the evenings we use a mixture of L.E.D light fittings & dimmed lighting from hanging lights in the ceiling. To illuminate the exterior there are wall mounted sodium & L.E.D floodlights providing good levels of light in the car park and the approach to the entrances.

Customer Toilets

All facilities are on the ground floor and there is a specific wheelchair accessible toilet with a door clearance of 80 cm. Within the toilet there is plenty of clear space to the right of the WC when facing it. A vertical and horizontal grab rail is located to the left of the WC when facing it as well as foldable railing installed to the right of the WC which doesn’t impact on all guests. A clearly marked red alarm cord can be pulled to alert the staff in an emergency. This sounds an audible and visual alarm both in the restaurant and inside the toilet. The wash hand basin is fitted with lever taps. The distance from the floor to the toilet seat is 450mm

waymarker disabled toilet

Menus and Wine List

Our menus and wine list are available on our website by clicking “Our Food” to examine details of the current menus and drinks List. Large print copies are available on request at the time of dining; copies can also be made on blue paper to assist those people with difficulties reading black print on white paper. For those with impaired hearing, we take payment for meals at the table rather than at a busy, noisy cash desks

Disability awareness forms part of our staff induction training and staff are encouraged to provide assistance to customers with differing mobility requirements, visual impairment or hearing difficulties. All staff will happily assist with making menu and wine choices if you wish.

Specific Dietary Requirements

Special dietary needs can be catered for on request.

The Waymarker is happy to adapt any course to accommodate a specific request such as: gluten free, dairy free, diabetic alternative to puddings, all food intolerances, and vegetarian or pescatarian diners as all our meals are cooked to order. Anything is possible, if we know in advance.

Our drinks list also contains choices for dietary alternatives such as gluten-free pilsner and soya milk for teas or coffees.
Our kitchen uses ingredients that may contain the 14 notifiable allergens – cereals containing gluten, crustaceans, eggs, fish, peanuts, soya beans, milk, nuts, celery, sesame, sulphites, lupin and molluscs. Our team are able to inform you if an allergen is found in any of our menu dishes.

Wi Fi

Wi Fi is freely available throughout the restaurant.

General Information about Accessibility in Cornwall

National Accessible Scheme (NAS) Grading

The national tourist boards for England, Scotland and Wales operate this scheme to identify and acknowledge those places to stay that meet the needs of wheelchair users and those people with hearing and sight impairment.

Places to Visit

Cornwall has some of the most diverse and interesting places to visit, many with facilities for visitors with disabilities. Most attractions will provide access and facilities for our less mobile visitors, but it is best to check specific requirements with the attraction before your visit. Near to The Waymarker is the attraction of Gweek Seal Sanctuary at 2.5miles away, Heartlands tin mining attraction is 11.5miles north and National Maritime Museum in Falmouth about 8miles away. The website http://www.disabilitycornwall.org.uk

is a useful place to check reviews about the ease of usability for attractions and venues around Cornwall.

To look for inclusive and accessible playareas check this website:- http://playmapp.co.uk/news-items/inclusive-play-areas

Easily accessible routes to scenic walks in Cornwall

There are many scenic routes in Cornwall suitable for disabled visitors where you can get out and enjoy the beautiful coast and countryside. You may also like to look at the accessible routes page of the South West Coast Path website.

The Walks with Wheelchairs site gives 20 routes in Cornwall that are accessible to those in wheelchairs or pushing buggies. There is a downloadable document detailing adapted cycles for hire on the Camel Trail at http://www.visitcornwall.com/essentials/accessibility#.VKtFo8mXOul

Beaches with disabled access

Many of the major resort beaches in Cornwall have access and facilities for our less mobile or agile visitors. A number of Cornwall’s beaches have sand chairs available for hire for visitors with disabilities.
For more information go to;

http://www.accessiblecountryside.org.uk/cornwall-beaches